Client Services Contact Centre Representative (Manchester)

This is a busy, structured contact centre role supporting a client in Manchester, handling a high volume of calls with a focus on genuinely good client service. It's a 12-month fixed-term contract, with the recruiter open to building your skills across different levels through team rotation.

What you'll be doing

• Processing a high volume of calls in a contact centre environment
• Delivering strong client service on every call
• Entering data accurately into databases and call logging software
• Liaising with internal teams to resolve queries

What they're asking for

• Previous experience delivering customer or client service
• Comfort managing a substantial daily call volume
• Confidence with call logging software and data entry
• Real attention to detail and accuracy
• A financial services or insurance background is preferred but not essential

This is a full-time, 12-month FTC role (PAYE), paying £21.83 to £25.11 an hour. It's based onsite in Manchester four days a week, with one day working from home.