Customer Care and Operations Manager

This is a permanent, fully remote role leading the customer service and operations side of a growing UK business. You would own the experience customers have end to end, from how queries are handled to how orders actually move through fulfilment and returns.

What you'll be doing

• Leading and optimising the UK customer service function
• Overseeing operational processes including logistics, fulfilment and returns
• Managing the relationship with third-party logistics providers and other external suppliers
• Spotting and driving through process improvements
• Working closely with other teams to keep the customer experience seamless

What they're asking for

• A proven background managing customer service or customer experience teams
• Strong operational, hands-on problem-solving skills
• Experience working with external suppliers or logistics partners
• Confident stakeholder management and communication
• Comfortable juggling multiple priorities in a fast-moving business

It's full-time and permanent, fully remote. Salary isn't stated in the advert, it's listed as negotiable, so worth asking early on. This is a genuine leadership role rather than a front-line one, so it suits someone with real management experience already behind them.