Customer Care Specialist

This is a customer care role with a large global business, working in an established customer service team. You would be the first person customers reach, answering questions, taking orders through from request to delivery, and sorting out problems so the service feels smooth and joined up. It is hybrid, with three days a week in the Redditch office and two from home.

What you'll be doing

• Being the first point of contact for customer calls and emails
• Managing orders from first enquiry through to delivery
• Chasing internal teams so customers get answers and updates
• Resolving complaints and problems calmly
• Keeping account and order records accurate

What they're asking for

• Customer service experience, ideally in a B2B or order management setting
• Clear, warm communication on the phone and in writing
• Good organisation and follow through
• Confidence with customer systems and Microsoft Office

The advert does not state weekly hours, so check that at interview. Pay is £26,000 a year plus a performance related bonus of up to 15 per cent. Location is hybrid, three days in Redditch and two from home. It closes on 16 October.