Customer Service Administrator

This Customer Service Administrator role sits within a membership and services team, supporting members through their whole journey, from processing documentation to liaising with insurance brokers on claims. It's a steady, well-structured role for someone who likes clear processes and genuinely enjoys helping people.

What you'll be doing

• Processing membership documentation within agreed service levels
• Providing customer service to members and prospective members
• Liaising with insurance brokers on member claims
• Spotting operational issues and suggesting fixes
• Keeping on top of GDPR, confidentiality and data protection standards

What they're asking for

• At least two years of customer service experience
• Strong written and verbal communication
• Confidence in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience with databases and office systems
• High accuracy and good time management

This is a permanent, full-time role paying £27,000 a year, based in Eastleigh with a hybrid pattern of one day a week working from home. You may occasionally support events or exhibitions too.