Customer Service Administrator (Service Support)

Hyde is a housing provider, and this Service Support Advisor role sits in its customer service team. The job mixes customer contact with behind the scenes administration, keeping repairs and servicing work organised and customers informed.

What you'll be doing

• Answering customer queries by phone and email
• Supporting the coordination of repairs and servicing appointments
• Keeping records and systems updated as work progresses
• Chasing outstanding actions so jobs are completed on time
• Working alongside the wider maintenance and repairs team

What they're asking for

• Good customer service skills and a patient, helpful manner
• Confidence with administration and keeping accurate records
• Organisation and the ability to juggle several tasks at once
• A team player who is happy in a busy environment

Pay is up to £28,000 a year depending on experience. The role is hybrid, with two days a week in the Havant office and three days working from home, so you would need to be able to travel to Havant. Hyde makes a point of supporting wellbeing and offering training and development.