Customer Service Advisor

This is a customer service role for Adecco's client in Dundee, mixing office and home working. You would speak with customers, answer queries and help resolve issues in a busy contact centre environment. Full training is provided.

What you'll be doing

• Handling inbound customer contact by phone
• Answering questions and resolving problems at first point of contact
• Keeping accurate records of each conversation
• Working as part of a shift-based team

What they're asking for

• A calm, friendly manner and clear communication
• Some customer service experience is helpful
• Willingness to work shifts, including some evening hours
• Reliable and comfortable in a fast-paced setting

The employer's advert is light on detail. Pay starts at £13.98 an hour, rising to £16.23 for shifts worked between 8pm and midnight, with higher rates for bank holidays and Sundays. This is a flexible hybrid pattern, so you need to be able to travel to the Dundee site (DD2 3TN) as well as work from home. Worth flagging the evening and weekend shift work.