Customer Service Advisor (Contact Centre)

This is a Contact Centre Customer Service Advisor role in East Suffolk, supporting a range of council services. It's listed as remote/hybrid, with equipment collected from Melton and a base at the Lowestoft contact centre.

What you'll be doing

• Delivering high-quality customer support across council services
• Handling enquiries as part of a skilled Customer Services team
• Collecting your equipment from the Melton site before starting
• Working from the Lowestoft contact centre setup

What they're asking for

• Customer service experience within a contact centre environment
• Reliability across a full working week
• Willingness to collect equipment in person before starting
• Comfort with an initial fixed-term contract

Full-time, 37 hours a week, Monday to Friday, paying £14.59 an hour. It's an initial 6-week contract with potential to extend, and you'll need to collect equipment from Melton in person, so it's marked Hybrid rather than fully remote.