Customer Service Agent

This is a customer service role with a well regarded property management business, recruited through Randstad. It is advertised as remote or hybrid working, and full training is provided, so it could suit someone coming back to work who wants a proper induction rather than being thrown in.

What you'll be doing

• Being a first point of contact for customers and helping resolve their queries
• Handling calls and messages with care and patience
• Logging and updating information accurately on the system
• Looking for small ways to improve the customer experience

What they're asking for

• A genuine enjoyment of helping people
• Clear, friendly communication
• Reliability and good organisation
• Willingness to learn the business during training

Pay is expected to be in the region of £27,000 to £30,000 a year. The role is remote or hybrid, so there may be some office time depending on the arrangement. The recruiter's advert is light on detail about hours and exactly how often you would be in an office, so it is worth asking at application.