Customer Service Agent (Work From Home)

Sterling Insurance is part of one of the UK's largest specialist motor insurance groups, and it is growing its customer service team. This is a permanent, work-from-home role speaking with customers, helping with their queries and policies, and giving them a good experience on every call. Full training is provided, so call centre or office experience is welcome but you do not need an insurance background.

What you'll be doing

• Answering customer calls and queries from home
• Helping customers with their motor insurance policies
• Giving clear, friendly service and following the right processes

What they're asking for

• Some experience in call centre, office, customer service or work-from-home roles
• A calm, helpful manner on the phone
• A quiet space at home to take calls

The starting salary is £23,500 to £25,000 a year and the role is permanent and fully remote. One thing to plan around: the start date is fixed at 2 November 2026, so this suits someone who can wait a couple of months to begin. Full training is given at the start.