Customer Service Executive

This is a permanent customer service role with an established international business based near Staines. The work is business to business, focused on looking after customer orders from the moment they come in through to delivery, and keeping customers updated along the way.

What you'll be doing

• Managing customer orders from receipt to delivery
• Keeping customers informed about progress and timescales
• Working with internal teams to solve order issues
• Keeping accurate records on the system
• Building good working relationships with regular customers

What they're asking for

• Previous customer service experience, ideally in a B2B setting
• Strong organisation and attention to detail
• Clear and confident communication
• A calm approach when handling several orders at once

Hours are 8:30am to 5pm, and pay is £30,000 to £35,000 a year. This is a hybrid role with three days in the Staines area office and two days at home, so you would need to be able to travel in. The advert does not say whether the split changes after a probation period.