Customer Services and Operations Analyst
NatWest (via AMS)
- Salary
- Not stated
- Hours
- Full-time
- Location policy
- Hybrid
- Date added
- 3 Sept 2026
- Applications close
- 16 Sept 2026
A remote customer services and operations role with NatWest, hired through the recruitment partner AMS, on a contract running until June 2027. You would need to be within reach of either the Manchester or Edinburgh office.
NatWest is hiring several Customer Services and Operations Analysts through its recruitment partner AMS. The work sits within the bank's everyday customer service and operations teams, helping to keep customer requests and back office processes running accurately and on time. It is a contract role that runs until June 2027, and it is described as remote working, though tied to either the Manchester or Edinburgh office.
What you'll be doing
- Handling customer service and operational tasks for a major UK retail bank
- Working to clear processes and quality standards
- Keeping cases and requests moving within agreed timescales
What they're asking for
- The advert is light on the specific requirements
- Comfort working in a structured, process-driven environment
- Reliability and attention to detail when handling customer information
The advert does not state the pay or the exact hours. It is a contract until June 2027, described as remote but linked to the Manchester or Edinburgh office, so you would need to be able to reach one of those if asked. This is an agency listing through AMS on behalf of NatWest.
You'll apply directly on the employer's site. Remote ReadHER checks every listing daily, and takes down roles once they close.