Customer Services Officer (Liaison / Complaints)
The Hyde Group
- Salary
- Up to £28,000 per year
- Hours
- Full-time
- Location policy
- Hybrid
- Date added
- 5 Aug 2026
- Applications close
- 16 Sept 2026
A hybrid customer services role in London Bridge, handling complaints and queries three days a week from home. The employer's advert is light on detail, so ask about training and team size at interview.
As a Customer Services Officer in Hyde's Liaison and Complaints team, you'd be the first point of contact for people raising complaints or queries, working through each case calmly and in line with the company's service standards. It's based near London Bridge on a hybrid pattern: two days in the office, three from home.
What you'll be doing
- Acting as the first point of contact for customer complaints and queries
- Handling each case professionally, efficiently and to a consistent standard
- Working within a liaison and complaints team
What they're asking for
- Strong customer service and complaint-handling experience
- A calm, professional approach under pressure
- Comfortable working to service standards in a hybrid team
The employer's advert is light on detail beyond this, so it's worth asking at interview exactly what a typical day looks like. Full-time, hybrid (two days in the office, three from home) near London Bridge, paying up to £28,000 a year.
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