Customer Services Team Leader

This is a leadership role with a charity supporting people across different industries, based in London on a hybrid basis (office and remote working). You'd lead a welfare team providing high quality support to the people the charity serves, on a fixed-term contract running to March 2027.

What you'll be doing:

• Leading and supporting a committed welfare services team
• Overseeing the quality of support given to the people the charity serves
• Acting as an experienced, compassionate point of leadership for the team
• Working across a hybrid pattern of office and remote days in London

What they're asking for:

• Previous experience leading or managing a customer service or welfare team
• A compassionate, people-first approach
• Comfort working within a charitable, mission-led organisation

This is a full-time, fixed-term contract to 31 March 2027, paying £40,000 a year, hybrid between London and home. The employer's advert doesn't specify the office day split, so it's worth asking at interview.