Customer Support Administrator (6-Month Contract)

Elevation Recruitment Group is hiring for an established business in Doncaster. You would be supporting customers, often in sensitive situations, while keeping records and the team inbox in good order. It suits someone from customer service or collections who handles difficult conversations kindly.

What you'll be doing

• Working with customers one to one to reach a fair outcome for them and the business
• Managing the customer inbox and handling calls, complaints and general queries
• Working with third-party agents on asset recovery and with external portals such as auctions
• Keeping customer records accurate and managing your workload through dashboards
• Helping with the team's general admin

What they're asking for

• Strong customer service experience
• Good organisation and the ability to work on your own initiative
• Good IT skills in Word, Excel and Outlook
• Collections or arrears experience is a bonus, not essential

A 6-month fixed-term contract starting as soon as possible, Monday to Friday 9am to 5pm, paying £26,000 a year. Hybrid, with only 1 day a week in the Doncaster office and no evenings or weekends. Any offer depends on a DBS check and an Experian credit check.