Housing Complaints Administrator

This is a fully home based role for one of Building Recruitment Company's social housing clients. You would spend your day speaking with residents who want to raise a complaint, listening properly, taking down the details and making sure the right information reaches the team that can act on it. The rest of the time goes on the administration that keeps each case on track.

What you'll be doing

• Taking calls from residents who want to make a complaint
• Gathering the relevant information and recording it accurately
• Supporting the wider team with case administration
• Keeping complaint records up to date so nothing slips

What they're asking for

• A calm, patient phone manner, especially with people who are upset
• Clear written English for logging cases
• Good organisation and accuracy
• A quiet space to take calls from home

This is a three month contract to start, with a chance of extension, full-time at 37.5 hours a week. Pay is £13.45 an hour plus holiday pay. The advert does not give a closing date, so apply sooner rather than later.