Learner Customer Service Manager

Kaplan is hiring a Learner Customer Service Manager to be the voice of the organisation for its learners. You'll build and maintain strong relationships with learners, offering support and guidance from their first enquiry through to completion.

What you'll be doing:

• Building relationships with learners throughout their journey
• Offering guidance and support at key points in their studies
• Handling learner queries and resolving issues
• Working with colleagues to improve the learner experience
• Managing your own workload to consistent service standards

What they're asking for:

• Experience in a customer service or learner support role
• Strong relationship-building and communication skills
• A patient, empathetic approach
• Comfortable managing a varied caseload

This is a full-time, permanent role paying £29,620 to £38,709, based from Manchester with remote working.