Membership & Customer Service Representative

A friendly, phone-based customer service role supporting members for an organisation in Eastleigh. You would be one of the first people members speak to, so it suits someone who's warm on the phone and doesn't mind admin work behind the scenes too.

What you'll be doing

• Speaking with customers and prospective members by phone, professionally and warmly
• Processing membership enquiries and registering new members on internal systems
• Keeping customer and membership records accurate and up to date
• Resolving straightforward queries yourself and escalating the trickier ones
• Following up with customers when more information is needed

What they're asking for

• Previous customer service, administration or office experience
• A confident, professional phone manner
• Comfort using databases and Microsoft Office
• Attention to detail, particularly with data entry
• Good organisation and the ability to manage your own workload

Full-time and permanent, paying £27,000 a year plus benefits. It's based in Eastleigh with one day a week working from home, so it suits someone who can get to the office for the rest of the week.