SEND Customer Services & Complaints Officer

We Do Social Work

Salary: £36,733 per year (est.)
Hours: Full-time, Monday to Friday
Location policy: Fully remote (UK)
Date added: 29 Jul 2026

A fully remote SEND Customer Services & Complaints Officer role for a Local Authority SEND service, suited to someone with existing SEND and complaints-handling experience.

A Local Authority SEND service is looking for an experienced SEND Customer Services & Complaints Officer to join fully remotely. You'd be handling enquiries and complaints for families going through SEND processes, so this suits someone with real background in the area.

What you'll be doing

Responding to customer service enquiries within a SEND service
Handling complaints with care and clear communication
Supporting good outcomes for children, young people and their families
Working as part of a busy Local Authority team

What they're asking for

Strong background in SEND (special educational needs and disabilities)
Experience handling complaints professionally
Solid customer service skills
Genuine care about outcomes for families

Full-time, Monday to Friday, office hours, fully remote. Pay isn't confirmed in the advert; we've estimated around £36,733 a year from the listing. Prior SEND experience looks essential here, so it's one for anyone with that background already.

Apply for this role ↗

You'll apply directly on the employer's site. Remote ReadHER checks every listing daily, and takes down roles once they close.