Utility Service Advisor

TalentHQ is recruiting for an established UK company that helps its members manage their utilities. As a Utility Service Advisor you would solve customers' utility problems, handle tenancy changes and deal with suppliers, challenging them politely when their information is wrong.

What you'll be doing

• Resolving customer queries about utilities within agreed timescales
• Coordinating tenancy changes and updating supplier records
• Checking contract details and invoices with suppliers
• Issuing contract terminations and handling supplier objections
• Keeping system records accurate and helping the team manager with projects

What they're asking for

• Customer service or support experience in a busy setting
• Problem-solving skills and close attention to detail
• Confident written and spoken communication
• Good Excel skills
• The confidence to challenge suppliers when something is wrong

Permanent and full-time, 37 hours Monday to Friday with some flexibility, paying £26,000 plus a discretionary bonus of up to £2,000 a year after your first 12 months. The job is part-remote, based in Welwyn Garden City, Hertfordshire, but the advert does not say how many office days, so ask before you apply.